Policies & Disclosures

Privacy Policy

Click here to download our Privacy Policy.

Online Security Disclosure

Click here to download our Online Security Disclosure.

Funds Availability Policy

Click here to view recent changes to the Funds Availability Policy.

Available Reports

Records available upon request:

• Most recent Annual Audit
• Most recent Statement of Financial Condition
• IRS Form 990 or its successor
• Other records may be available (as determined by the Commission)
• 2023 Annual Report
• List of Board Members
• Current Fee Schedule
• TXDPSCU Bylaws

Complaint Notification

If you have a problem with the services provided by this credit union, please contact us at:

Texas DPS Credit Union | 621 W. St. Johns Ave. | Austin, TX 78752

Toll Free: 1(877) 252-9199 | Fax: 1(512) 459-3533

Email Us at txdpscu@txdpscu.org

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department at 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Fax Number: (512) 832-0278, Email: complaints@cud.texas.gov, or Website: www.cud.texas.gov.

Federally Insured

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. NCUA, National Credit Union Administration, a U.S. Government Agency

Texas DPS Credit Union also offers an additional amount of excess insurance through the Excess Share Insurance Corporation. Learn More

Equal Opportunity Lender

This credit union is an equal opportunity lender and equal housing lender. In compliance with the Fair Housing Act and Fair Housing amendments, this institution will not discriminate on the basis of race, color, religion, national origin, sex, handicap, or that which is determined by the Fair Housing Act amendments.

Texas DPS Credit Union is a risk based lender that qualifies individuals based on risk factors such as, but not limited to, credit history, credit score, and debt to income ratios. If you feel that you were turned down based on discriminatory factors, we encourage you to contact us and bring such to our attention so we might investigate.